How to Make and Cancel an Appointment

 

Appointments at Eaton Socon Health Centre 

All consultations are by appointment only and can be made by 

  • Telephoning 01480 210000 during opening hours.
  • Calling personally at the Health Centre.
  • Booking online - To register for this service please ask at reception

Click here to book/cancel your appointment online

Our aim is to offer patients an appointment with the most appropriate member of the team on the day you request to be seen. Please remember that due to the heavy demand on the service it is not always possible to meet every request, but we will do our best to ensure that you see the most appropriate clinician for your problem at a time that is suitable for you.

 

 

Routine Appointments

Routine appointments with the doctors may be booked up to two weeks in advance. These appointments are all released daily on a rolling basis for one and two weeks ahead. 

For routine appointments you may ask to see any doctor of your choice. To maintain continuity of treatment it is better to see the same doctor for a specific condition. If you have seen a particular doctor about a problem previously, please indicate this to the receptionist.  However due to the  commitments of individual doctors and the fact that some of them are part time this may not always be possible.  We will endeavour to accommodate your requests where possible.

Our nurses see patients with a wide range of problems including:  

  • Asthma reviews or respiratory problems
  • Family planning
  • Diabetes reviews or problems
  • Blood pressure review
  • Menopause and HRT
  • Smoking cessation advice/support
  • Emergency contraception
  • Minor ailments – Cough, sore throat, earache, rashes, allergies, urine infections etc  

Also the nurses and health care assistants can be booked in advance for blood tests, dressings, injections, and so on. 

We have a Phlebotomist available for patients requiring routine blood tests, Monday to Friday between 8:10am and 2:00pm.  These appointments must be booked in advance. Some are available to book online.

Please remember an appointment is for one person only and the Dr or nurse can only deal with one problem in your ten minute appointment. If you have more than one condition that you need to discuss please book one appointment for each problem. Each appointment is also only for one patient and not for other family members. This ensures sufficient time is allocated and that your records are available to the doctor. An adult should, however, accompany children under 16. It is recognised that young persons may need to seek confidential advice without involving their parents. 

Missed appointments mean lost consultation time, so if you are unable to attend we ask that you cancel the appointment at the earliest opportunity, so that it is free for another patient. You can now cancel appointments by text message if you reply CANCEL to the reminder message.

 

Urgent Appointments

If you require an urgent appointment or advice please telephone 01480 210000 and press option 1 (one).                                      

The Clinical Support Workers have been trained by our GP's to ask you some key questions to determine the best outcome for your problem.  This means that you could be: 

  • telephoned by member of the Emergency Team
  • given an appointment with the Emergency Team on duty that day
  • given an urgent or routine appointment with a Doctor or Nurse

This procedure helps to avoid unnecessary delays for very urgent cases that may need to be seen by a nurse of doctor immediately. Although it may feel intrusive to you, the Clinical Support Workers are trained by the practice to ask a series of brief questions to ensure that you not only see the right person but are also seen within a timeframe which is suitable for your condition.

Please remember an emergency consultation is for a medical problem that cannot reasonably wait until the next available routine appointment. Typically, this will be due to a new illness or sudden deterioration in an existing illness, you will need to be able to attend the surgery during that session to have this problem dealt with. These appointments cannot be booked in advance.